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  • Privacy Policy

    This Privacy Policy explains how AI Software Tech Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use the StarSoulMate app, website (https://www.starsoulmate.com), and related services (“Service”).

    By using StarSoulMate, you consent to the practices described below.

    Who We Are

    AI Software Tech Ltd
    22/F., Bupa Centre
    141 Connaught Road West
    Sai Ying Pun, Hong Kong
    contact@starsoulmate.com

    We are the data controller of your personal data.

    Information We Collect

    We collect the following types of personal data:

    1. Information You Provide

    • Name
    • Email address
    • Gender and sexual orientation
    • Date, time, and place of birth (for astrological matching)
    • Profile photo and biography
    • Messages exchanged with other users
    • Payment information (processed securely by third-party providers)

    2. Automatically Collected Data

    • Device and browser type
    • IP address
    • Location data (if enabled)
    • Usage data (such as page views, session duration)
    • Crash reports and error logs

    3. Cookies & Tracking

    We use cookies and similar technologies to analyze traffic and personalize your experience. You You can manage your cookie preferences through your browser settings or by using the cookie consent tool provided on our website. Please note that disabling certain cookies may affect the functionality of our services. 

    How We Use Your Data

    We use your data to:

    • Create your astrological profile and match you with others
    • Operate and improve the Service
    • Facilitate secure messaging and user interaction
    • Communicate with you (e.g., updates, promotional content)
    • Analyze user behavior to enhance user experience
    • Comply with legal obligations

    Legal Basis for Processing

    We process your data based on:

    • Your consent
    • Our need to fulfill a contract (i.e., provide the Service)
    • Our legitimate interests in improving and securing the platform
    • Our legal obligations

    How We Share Your Data

    We do not sell your personal data. We may share data with:

    • Service providers (e.g., cloud hosting, analytics, payment processors)
    • Law enforcement or authorities, if required by law
    • Other users, based on your profile settings (e.g., name, age, compatibility match)

    All third-party providers are required to handle your data securely and lawfully.

    Data Retention

    We retain your personal data as long as your account is active, and for a limited time thereafter to comply with legal and operational requirements.

    You can delete your account at any time. Upon deletion, we will remove your data unless retention is required by law.

    Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access your personal data
    • Correct or update inaccurate information
    • Request data deletion
    • Object to or restrict certain processing
    • Withdraw consent at any time
    • Request data portability

    To exercise any of these rights, contact us at contact@starsoulmate.com.

    International Transfers

    We may transfer your data to countries outside your jurisdiction (e.g., for hosting or analytics), including countries that may not have equivalent data protection laws. In such cases, we use safeguards such as contractual clauses or secure cloud infrastructure.

    Children’s Privacy

    StarSoulMate is not intended for users under the age of 18. We do not knowingly collect data from minors. If we determine that a user is under 18, we will promptly delete their data and account.

    Security Measures

    We implement industry-standard measures to protect your data, including:

    • Encryption of sensitive data
    • Secure server environments
    • Access controls and audits

    However, no system is 100% secure. Please use strong passwords and remain vigilant.

    Changes to This Privacy Policy

    We may update this policy from time to time. Significant changes will be communicated via email or in-app notifications. Continued use of the Service constitutes your acceptance of any updates.

    Data Breach Notification

    In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law.

    Contact Us

    For questions, concerns, or data requests:

    AI Software Tech Ltd
    22/F., Bupa Centre
    141 Connaught Road West
    Sai Ying Pun, Hong Kong
    contact@starsoulmate.com

    By using StarSoulMate, you agree to this Privacy Policy.

    Last updated: May 27, 2025

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